Technical evidence · Household topology
End-to-end path, node state and telemetry
The map shows the actual WAN-to-client dependency path for incident INC-28491. Node and link status are derived from the same before/after telemetry used by diagnosis and verification.
Household network map
Select any node to inspect its evidence and before/after state.
HealthyWarningDegradedActive incident path
Telemetry contract
Signals used by detection, diagnosis and verification
Thresholds are explicit product-policy inputs. The same signals cannot be interpreted differently by firmware, cloud diagnostics and care tooling.
| Signal | Current state | Before → after | Policy threshold | Diagnostic use |
|---|---|---|---|---|
| WAN packet loss | 0.1% | 0.1% → 0.1% | ≤0.5% | Rules the broadband access line in or out. |
| Router CPU | 41% | 38% → 41% | <80% | Tests gateway resource saturation. |
| Client RSSI | -60 dBm | -72 dBm → -60 dBm | ≥−67 dBm | Measures usable signal at the impacted device. |
| Client SNR | 27 dB | 24 dB → 27 dB | ≥25 dB | Separates signal strength from interference. |
| Packet loss | 0.4% | 3.2% → 0.4% | <1% | Primary real-time session failure indicator. |
| WiFi retry rate | 7% | 28% → 7% | <15% | Detects poor radio conditions and retransmission. |
| Jitter | 9 ms | 34 ms → 9 ms | <20 ms | Tests suitability for interactive traffic. |
| Channel utilization | 58% | 82% → 58% | <65% | Quantifies radio contention on the selected path. |
| Mesh backhaul | 68/100 | 38 → 68 | ≥55 | Determines whether the extender relay is serviceable. |
| Upload latency | 44 ms | 186 ms → 44 ms | <100 ms | Detects queueing during active uplink traffic. |