Reference case · Action authority

Remote action eligibility and verification

The action catalogue separates diagnosis confidence from permission to act. Each intervention defines eligibility, customer-session guardrails, rollback and verification.

Closed-loop execution

Action run HA-RUN-7842

Check guardrails

Select safe action

Execute reference command

Verify telemetry

Resolve or escalate

Command execution receipt

Ready to execute the approved reference action

The button advances from policy eligibility to command receipt, telemetry verification and verified closure.

Awaiting execution

Action catalogue

5 policies

Selected policy

Steer laptop to living-room mesh

REFERENCE FIXTURE

Trigger condition

Current mesh parent has weak backhaul and target path is ≥12 dB better.

Safety guardrail

Execute only when the target signal and backhaul are stronger.

Expected impact

Lower retry rate, jitter, and packet loss on the active call.

Rollback condition

Return to previous association if packet loss rises after five minutes.

Verification metric

Packet loss <1%, jitter <15 ms, score +15.

Operational rationale

Attempts the lowest-disruption path correction before guided troubleshooting.

Command payload

{
  "command_type": "DEVICE_STEERING",
  "target_device": "work-laptop-bedroom",
  "from_node": "mesh-bedroom",
  "to_node": "mesh-living-room",
  "guardrail": "do_not_disconnect_active_video_call",
  "rollback_if": "packet_loss_increases_after_5_minutes"
}

Guardrail evaluation

policy passed

Router reboot during active callblocked

Target signal is strongeryes

Interrupt active TV streamdeferred

Rollback on increased lossarmed

Escalate if no improvementarmed

Verification contract

pending

Experience score54 → 54

Packet loss3.2% → 3.2%

Retry rate28% → 28%

Jitter34 ms → 34 ms

Latency60 ms → 60 ms

Backhaul score38 → 38

Cannot resolve before metrics improve

Support next-best-action script

“I checked your internet line and it is healthy. The issue is inside the home WiFi path. Your bedroom mesh connection is weak and your laptop was connected through a poor path. The system has improved the connection and will continue monitoring. If the bedroom extender remains weak, move it closer to the hallway.”

CRM output · ready

Customer message

“Your internet line is working normally. We improved the WiFi path for your video call. If the bedroom signal becomes weak again, move the extender closer to the hallway.”

App notification · ready